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Privacy Policy

Last updated: 18 August 2026

GSD WA Pty Ltd (ABN 94 670 876 294), trading as GSD WA Specialised Industrial Services ("GSD WA", "we", "us" or "our"), respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with us, including through our website at gsdwa.com.au, by phone or email, through an enquiry, or in connection with our services.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

The personal information we collect depends on how you interact with us and may include:

  • Your name
  • Email address
  • Telephone number
  • Company or organisation name
  • Job title or position
  • Details of your enquiry or project
  • Services or areas you are interested in
  • Information about the urgency of an enquiry
  • Correspondence and communications you have with us
  • Information you provide when requesting a quote or contacting us about planned or emergency work
  • Information relevant to a business relationship, supplier relationship or project
  • Technical information collected when you use our website, such as your IP address, browser type, device information, pages visited and website usage information

We generally only collect personal information that is reasonably necessary for our business activities.

2. How we collect personal information

We may collect personal information directly from you when you:

  • Complete a form on our website
  • Request a quote
  • Contact us by telephone or email
  • Make an emergency service enquiry
  • Communicate with our employees or representatives
  • Engage GSD WA to provide services
  • Provide information in connection with a project, tender or commercial relationship
  • Otherwise provide information to us

We may also receive information from third parties where appropriate, including clients, contractors, suppliers, project partners, publicly available sources and professional or industry contacts.

When reasonably practical, we will collect personal information directly from you.

3. Website forms and enquiries

When you submit an enquiry through our website, we may ask for information including your name, email address, phone number, company name, position or title, reason for your enquiry, message, area of interest and urgency level.

We use this information to understand your enquiry, contact you, assess your requirements and provide an appropriate response.

Please do not submit confidential, sensitive or unnecessary personal information through a general website enquiry form.

4. How we use personal information

We may use personal information to:

  • Respond to enquiries
  • Prepare quotes and proposals
  • Assess project or service requirements
  • Provide and manage our services
  • Communicate with clients, prospective clients, contractors and suppliers
  • Coordinate planned and emergency response services
  • Manage commercial relationships
  • Administer contracts, projects and accounts
  • Improve our website, services and customer experience
  • Maintain business, operational and compliance records
  • Manage safety, security and risk
  • Meet legal, regulatory and contractual obligations
  • Investigate or respond to complaints or disputes
  • Protect the rights, property and safety of GSD WA, our personnel, clients and others

We may also use contact details to communicate with existing or prospective clients about relevant GSD WA services or business updates where permitted by law. You may ask us to stop receiving these communications at any time.

5. Cookies, analytics and website information

Our website may use cookies and similar technologies to help the website operate, understand how visitors use it and improve website performance.

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser and device type
  • Operating system
  • Pages viewed
  • Referring website
  • Date and time of visits
  • Interactions with website features

We may use analytics services, including Google Analytics, to help us understand website traffic and usage.

These services may use cookies or similar technologies and may process information on servers located outside Australia.

You can control or disable cookies through your browser settings. Disabling some cookies may affect the operation or functionality of the website.

6. When we disclose personal information

We may disclose personal information where reasonably necessary to operate our business or provide our services, including to:

  • Our employees and authorised personnel
  • Contractors, subcontractors and consultants
  • Professional advisers such as accountants, lawyers and insurers
  • Website, IT, hosting, analytics and technology service providers
  • Project partners, suppliers and service providers
  • Government agencies, regulators or authorities where required
  • Emergency services or other appropriate organisations where necessary to address a serious safety issue
  • Other parties where you have authorised us to do so

We do not sell personal information.

We may also disclose information where required or authorised by law.

7. Overseas disclosure and service providers

Some third-party technology or cloud service providers used by GSD WA may store or process information outside Australia.

Where we use these providers, the countries in which information may be processed can depend on the provider's infrastructure and service arrangements.

We take reasonable steps appropriate to the circumstances to ensure personal information is handled responsibly when using third-party providers.

8. Security of personal information

We take reasonable steps to protect personal information that we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include appropriate physical, administrative and technical safeguards.

However, no method of transmitting information over the internet or storing information electronically is completely secure. You provide information electronically at your own risk.

When personal information is no longer required for a legitimate business or legal purpose, we may securely destroy it or de-identify it where appropriate.

9. Data breaches

If GSD WA becomes aware of a data breach involving personal information, we will assess the incident and take appropriate steps to contain and manage it.

Where the Notifiable Data Breaches scheme or another applicable law requires notification, we will notify affected individuals and the relevant regulator as required.

10. Accessing or correcting your personal information

You may contact us if you would like to:

  • Request access to personal information we hold about you
  • Ask us to correct information that is inaccurate, incomplete or out of date
  • Raise a question about how your personal information has been handled

We may need to verify your identity before providing access to or changing personal information.

In some circumstances, applicable law may allow or require us to refuse an access request. If this occurs, we will provide an explanation where required.

11. Links to third-party websites

Our website may contain links to websites operated by third parties.

GSD WA is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

12. Employment and contractor information

If you apply for employment or contracting opportunities with GSD WA, we may collect information relevant to assessing your application.

This may include your contact details, employment history, qualifications, licences, training, references and other information you choose to provide.

Where appropriate and with any required authority, we may also conduct checks relevant to the proposed role or project requirements.

13. Complaints and privacy enquiries

If you have a question, concern or complaint about this Privacy Policy or how we have handled your personal information, please contact us.

We will review privacy complaints and aim to respond within a reasonable period.

If your complaint relates to conduct covered by the Privacy Act and you are not satisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).

14. Contact GSD WA

GSD WA Pty Ltd
Trading as GSD WA Specialised Industrial Services
ABN 94 670 876 294

Unit 2A, 34 Karratha Terrace
Karratha WA 6714
Australia

Email: operations@gsdwa.com.au
Website: gsdwa.com.au

For general privacy enquiries, please contact us using the details above.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal requirements.

The current version will be published on our website, with the date of the latest update shown at the top of this page.